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Contact Directory

Head Office: 1 Faisal Avenue

Islamabad, Pakistan
UAN No. 051-111-30-30-30
Phone No. +92-51-9252805
Email: contactus@ztbl.com.pk

*For Pakistan, ZTBL Phone Banking calls its customers from 051-7080500

Customer Complaints against ZTBL may be send at president.complaint@ztbl.com.pk

ZTBL Focal Person for Overseas Pakistanis

Head, Home Remittance Department

Phone No: +92-51-9252739,
email: s.j.subhani@ztbl.com.pk

Public Information Officer designated under Section 9 of Rights of Access to Information Act 2017

Chaudhary Adeel Ashraf Head DPD/PIO

Phone No: 051-9252748

Email: chaudhary.adeel@ztbl.com.pk

Complaint Officer (Pension Matter)

Tanveer Ahmed
Phone No : 9252676/ 2404

email: crbu.hrod@ztbl.com.pk

Focal Person of State Bank of Pakistan (SBP) for matters related to PEPs

SBP Logo

Rashid Ullah Khan
Assistant Director, Consumer Protection Department,
State Bank of Pakistan, 5th Floor, SBP, Karachi
Phone No. (021)-3311-5511, 0318-2715745
Email: Rashid.khan@sbp.org.pk

Haris Nazir
Assistant Director, Consumer Protection Department,
State Bank of Pakistan,
5th Floor, SBP, Karachi,
Phone No. (021)-3311-3510, 0339-0233240
Email: Haris.nazir@sbp.org.pk

Focal person of ZTBL for matters related to Politically Exposed Persons (PEPs)

Mr. Syed Naeem Mumtaz
Designation: Senior Vice President,
Department: Branch Operations Department, Head Office, Islamabad
Phone:051-9252784, 0333-5155194
Email:syed.naeem@ztbl.com.pk

Mr. Sarfraz Ahmed
Designation: Vice President,
Department: Credit Operations Department, Head Office, Islamabad
Phone:051-9252718, 0333-2887724
Email:sarfraz.ahmed@ztbl.com.pk

Customers Complaints (Focal Persons)

1.Dr. Abida Razzaq
SVP/Head Service Quality & Complaints Management Department
Phone no: 051-9252755, 051-9253239
President.complaint@ztbl.com.pk

2. Mr. Muhammad Rafique
VP/Head Complaint Handling & Management Unit
Phone No: 051-9253305, 051-2002184
President.complaint@ztbl.com.pk

Card Production Unit

Muhammad Imran – Head Digital Ops
Email: cfc.adc@ztbl.com.pk
Contact No: 051-2002138,
051-9252711, 051- 200(2572)

Whistle Blower Disclosures

The Head, Whistle Blowing Unit,

Investigations & Inquiries Department,
Head Office, 1-Faisal Avenue, Islamabad

Contact No: 051-9252026
E-mail: whistleblowingunit@ztbl.com.pk
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Office of the Chief Internal Auditor;
Head Office, 1-Faisal Avenue,  Islamabad

Contact No: 051-9252799
E-mail: whistleblowingunit@ztbl.com.pk

Focal Person Prohibition of smoking and protection of Non-Smokers Health Ordinance, 2002

Phone No. 051-9252672

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