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Contact Directory

Head Office: 1 Faisal Avenue

Islamabad, Pakistan
UAN No. 051-111-30-30-30
Phone No. +92-51-9252805
Email: contactus@ztbl.com.pk

*For Pakistan, ZTBL Phone Banking calls its customers from 051-7080500

Customer Complaints against ZTBL may be send at president.complaint@ztbl.com.pk

ZTBL Focal Person for Overseas Pakistanis

Head, Home Remittance Department

Phone No: 0092-51-9252739,
email: s.j.subhani@ztbl.com.pk

 

Public Information Officer designated under Section 9 of Rights of Access to Information Act 2017

InamUllah
SVP (Public Relations & Media Services Department)

Phone No.051-9252681
email: inam.136748@ztbl.com.pk

Whistle Blower Disclosers

The Head, Whistle Blowing Unit,

Inspections & Complaint Department,
Head Office, 1-Faisal Avenue, Islamabad

Contact No: 051-9252026
E-mail: whistleblowingunit@ztbl.com.pk
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Office of the Chief Internal Auditor;
Head Office, 1-Faisal Avenue,  Islamabad

Contact No: 051-9252799
E-mail: whistleblowingunit@ztbl.com.pk

Focal Person Prohibition of smoking and protection of Non-Smokers Health Ordinance, 2002

Phone No. 051-9252672

Complaint Officer (Pension Matter)

Tanveer Ahmed
Phone No : 9252676/ 2404

email: crbu.hrod@ztbl.com.pk

Public Complaints (Focal Persons)

1.Dr. Abida Razzaq
Head Service Quality & Complaints Management Department
ZTBL Head Office, 1 Faisal Ave, Near Zero Point Interchange,
G-7/1, Islamabad Capital Territory,
P.O Box 1400
president.complaint@ztbl.com.pk

2. Muhammad Rafique
Officer customer /public complaints
051-9252755
051-2002184
rafique.88752@ztbl.com.pk

Focal Person of State Bank of Pakistan (SBP) for matters related to PEPs

Muhammad Naqi Akbar
Joint Director
Banking Conduct & Consumer Protection Department
5th Floor, SBP, Karachi
Phone No. 021-99221935
Fax No. 021-99221154
email: naqi.akbar@sbp.org.pk

Focal person of ZTBL for matters related to Politically Exposed Persons (PEPs)

Mr. Nigah Hussain
Designation: Departmental Head,
Department: Centralized Processing Department.
Phone:051-9252677, 051-2002163
Email:nigah.hussain@ztbl.com.pk

Email: cpu.pep@ztbl.com.pk

Email: aml.pep@ztbl.com.pk

Discrimination in Provision of Financial Services for attending the issues of PEPs

Sarfraz Ahmed

Head Credit Operation
051-9252718
Sarfraz.ahmed@ztbl.com.pk

Card Production Unit

Asim Ali Hashmi – Office CPU
Email: cfc.adc@ztbl.com.pk
Contact No: 051-9252711, 051- 200(2572)

 

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